What the model sees

Rider ids are never sent. In mock mode no call is made; this is the exact prompt live mode sends.

Step 1: label each message

Step 2: what waiting costs

Coding rules

Each message gets one primary code (the issue needing action soonest), up to three secondary codes and any modifiers. Messages are grouped by the primary code.

Modifiers

Context, not issues. Solid border: chosen by the model (or a human). Dotted border: set by code from the batch.

Event codes

Built like a procedure code (ICD-10-PCS): 7 positions, one character each, every position one axis, together describing exactly what happened. Each category code gets one, documented by the same quote. Z means not stated or not applicable: the tool never guesses. Positions 2 to 7 never use I or O. Code sets position 5 from the message time and the single, repeat and corroborated qualifiers from the batch.

Load a new batch

Same columns as the export: id, created_at, channel, route, rider_id, star_rating, message.